Why?

I got asked recently why I go out of my way to do shit at work. Stuff that generally falls outside of my area of responsibility. I have a post about it here: http://randomactsofjackassery.blogspot.com/2006/08/why.html .

The real answer is getting messages like this (identifying information removed to protect the innocent my ass from getting fired and/or sued.
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Dear Mr. Palmeira,

Thank you so very much for all the help and work you gave to us.
We really appreciate you coming over to our office and fixed DSL.
Thanks to your great job, now our computers are working just fine.

To be frank with you, we had a very hard time with Pacific LightNet and its customer service for the last several months.
It's been almost 4 months since we had called your company for help to repair the DSL problem, but no effort or progress had been seen.
It forced us to think about switching a phone company, but YOU have changed our mind !!
YOU solved the problem in just an hour, which took other people forever.
It was good to know that there still was a kind and supportive staff like YOU.

Please keep up the good work.
And thank you again for all your support.

Mahalo,

Branch Manager